The fine print

Terms & Conditions

Last updated: July 2026

These Terms & Conditions govern the supply of products and services by Pretty Little Platters ADL (ABN 11 220 030 634). By placing an order or booking with us, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

1. Background

This agreement outlines the terms by which Pretty Little Platters ADL (ABN 11 220 030 634) (herein ‘PLP’) provides its products and services.

2. Engagement of Services

2.1 Booking Confirmation
Bookings are only confirmed upon receipt by us of a non-refundable part-payment equating to 50% of the total booking fee.

2.2 Booking Availability
Bookings fill up quickly, and we reserve the right not to “hold open” any booking slot prior to the initial part-payment being received.

2.3 Final Payment
Bookings will only proceed if the remaining balance is paid no later than 24 hours prior to the event date.

2.4 Cancellation for Non-Payment
We reserve the right to cancel any booking where full payment has not been received within the timelines outlined above.

3. Variations

3.1 Changes to Your Booking
Changes to guest numbers, platter selections, delivery details or dietary requirements must be requested at least 48 hours prior to the event and are subject to availability. Any changes requested beyond that timeframe may result in additional charges or simply may not be able to be undertaken.

4. Cancellation Policy

4.1 More Than 48 Hours Notice
Cancellations made more than 48 hours prior to the event will forfeit the 50% part-payment.

4.2 Less Than 48 Hours Notice
Cancellations made less than 48 hours prior to the event will be charged the full booking amount.

4.3 Refunds
No refunds will be provided for cancellations due to change of mind, weather conditions, guest attendance changes, or circumstances beyond the control of PLP.

5. Client Responsibilities

The client agrees that at all times, they are personally responsible for the following:

5.1 Accurate Information
That accurate details are provided which enables successful delivery of our products.

5.2 Delivery Access
That a nominated person is available to personally receive the order at an agreed time and at a safe, appropriate location which provides for reasonable access for staff of PLP to deliver and setup the products.

5.3 Food Safety
That the “Food Safety Guidelines” (outlined below) are adhered to at all times.

5.4 Hire Equipment
That any and all items hired from PLP are kept in reasonable condition. The client fully accepts that they are liable to meet the full replacement cost of any PLP owned items that are lost and/or damaged.

5.5 Allergies & Dietary Requirements
The client is responsible for informing PLP of any allergies and/or dietary requirements at the time of booking.

6. Food Safety Guidelines

The client agrees to strictly adhere to the following guidelines at all times:

6.1 Refrigeration
All product will be promptly refrigerated. Any items that are not refrigerated within one hour of delivery and/or set-up must be consumed within 3 hours or discarded.

6.2 Storage
Reasonable efforts will be made to avoid exposure of food items to direct sunlight and/or extreme heat.

6.3 Disposal
Food which has not been refrigerated within 3 hours must not be consumed and must be disposed of by the client.

6.4 Consumption
All food will be consumed within recommended timeframes as marked on packaging or otherwise advised by us.

6.5 Food Management
In any event, regardless of any advice PLP either has or has not provided, the client will always exercise reasonable judgement as to the correct and safe management of food products.

7. Limitation of Liability

7.1 Circumstances Beyond Our Control
The client agrees to “hold harmless” PLP for any inadvertent delays which are caused by factors outside of the control of PLP, including (but not limited to):

• Traffic incidents and road closures.
• Weather events.
• Unforeseen issues with suppliers.
• Catastrophic events affecting PLP staff members including (but not limited to) death or illness.

7.2 Notification
In the event that any of the above occurs, PLP will make all reasonable efforts to advise the client as soon as possible and will work with the client to rectify any issues in a timely manner.

7.3 Allergens
The client acknowledges and accepts that PLP operates in a kitchen that regularly handles:

• Dairy
• Gluten
• Nuts
• Eggs
• Seafood
• Soy
• Sesame

7.4 Cross-Contamination
Whilst all reasonable efforts are made to maintain a clean kitchen, PLP cannot guarantee that food has not been inadvertently cross-contaminated.

7.5 PLP Is Not Responsible For
At all times, the client agrees that PLP is not responsible for:

• Injury resulting from the client’s improper handling of food after delivery.
• Allergic reactions due to undisclosed allergies and/or cross-contamination.
• Damage caused by weather conditions.
• Losses arising from event cancellation or guest attendance changes.

7.6 Guest Allergies
The client assumes full responsibility for providing allergy information to their guests and for ensuring that guests who are unable to consume certain items do not consume those items.

8. Product Variations

8.1 Availability
Whilst PLP will make every reasonable effort to fulfil orders as closely to the client’s desired specifications, due to seasonal availability and supplier changes, PLP cannot guarantee the availability of specific ingredients, products, garnishes, or decorative elements.

8.2 Substitutions
In that event, these items will be substituted with items of equal or greater value. Where reasonable and practical, PLP endeavours to provide prior notice of any required substitutions, however PLP does not guarantee that it will always be able to provide such notice.

8.3 Acceptance of Substitutions
By accepting the terms of this agreement, the client fully and freely accepts that the use of substitutes does not constitute a failure by PLP to provide its services, and as such does not provide grounds for seeking restitution or remedy.

9. Warranties

9.1 Independent Legal Advice
Each party has been given the opportunity to obtain independent legal advice about the execution and effect of this Agreement.

9.2 Entire Understanding
No promises, representations or inducements have been made to either party other than as set out in this Agreement.

9.3 Reliance
Each party acknowledges that it has entered into this Agreement without relying on any representation by any other party, other than the warranties contained herein, and further acknowledges that it is aware that the other is relying upon the aforementioned warranties, in executing this Agreement.

9.4 Governing Law
The validity, interpretation/construction and performance of this Agreement will be governed by and subject to the laws of the state of South Australia.

9.5 Severability
If any provisions of this Agreement are held to be invalid, void or unenforceable for any reason, it shall be severable and all other provisions which are capable of separate enforcement without regard to an invalid, void or unenforceable provision are and will continue to be of full force and effect in accordance with their terms.

9.6 Waiver
No failure, delay, relaxation or indulgence by a party in exercising any power or right conferred upon it under this Agreement will operate as a waiver of that power or right.

9.7 Continued Rights
No single or partial exercise of any power or right precludes any other or future exercise of it or the exercise of any other power or right under the Agreement.

9.8 Entire Agreement
This Agreement constitutes the entire agreement between the parties relating to the Agreement and the matters referred to in the recitals and operative provisions, and supersedes all prior understandings, negotiations, old agreements, written or oral, expressed or implied in relation thereto. There are no express or implied conditions, warranties, promises, representations or obligations, written or oral, in relation to this Agreement other than those expressly stated in it or necessarily implied by law.

9.9 Variations
This Agreement may not be varied except by written instrument executed by the Parties.